Frequently Asked Questions
myenergi App: 32-bit Android Compatibility Notice & Workaround
Important Information for Users with 32-bit Android Devices
Due to a bug in a third-party technology framework, some...
Managing Locations (eco-systems) in the myenergi App
The myenergi App is designed to provide a seamless and efficient way to manage your energy ecosystem. One of its key ...
Minimum Operating System Requirements for myenergi App
At myenergi, we are committed to providing the best possible customer experience by continuously updating our mobile ...
What do the icons mean in my app?
The myenergi app displays a range of icons tailored to your specific setup, showing the real-time status of power usa...
Is a Solar CT Clamp Necessary for Utilising Surplus Solar Energy?
A common question we receive is whether a solar current transformer (CT) clamp is required to optimise the use of sur...
Understanding the Energy Data/Graphs in the myenergi App
The Live Readings Screen
When you open the myenergi app, you’ll see the live readings screen. This provides a real-ti...