Getting Started

Pairing Devices
Terminology Update We have updated system and documentation terms for inclusivity: Load Controller (formerly Master...
zappi GLO Quick Start Guide
Your zappi GLO is ready to use right out of the box! By default, it operates in Smart Mode, which follows a built-in ...
zappi GLO Safety
Safety and Regulatory Information Important Failure to install or operate this unit as instructed may result in poo...
Why zappi GLO Needs Wi-Fi for Firmware Updates
Important! Unlike our screen-based products, GLO must be connected to Wi-Fi directly to receive firmware updates. Ho...
Device Wi-Fi Setup
zappi, eddi, and libbiChanged your router or internet provider?You'll need to reset Wi-Fi on your device before recon...
Using RFID (Access Key)
zappi GLO now includes built-in RFID support (also referred to as an "Access Key"), giving you the ability to securel...
Charging Modes​ With zappi GLO
With a new generation of zappi comes a new simplified way to charge, replacing Fast, Eco, and Eco+ with Smart Chargin...
What changed for the App with zappi GLO
The myenergi Customer App is designed to offer full control, real-time data, and seamless interaction with your GLO a...
Removing and Refitting the Sun Shield
The Sun Shield on the front of zappi GLO is designed for simple removal and reattachment, giving access to internal ...
Setting Up the myenergi App for GLO
Once you have registered your myenergi account, the next step is to set up your location and configure your energy ta...
Understanding the Status LED on zappi GLO
The LED status light on your zappi GLO give a clear, real-time view of what the unit is doing. Whether it's charging,...
Updating Wi-Fi Network
Tap the tab below to reval the relevant section. Installer App  Customer App  This method is used to update the ...
How to Set a Timed Charge (Boost) on Your zappi
Overview There are three ways to set a scheduled boost in the myenergi products but it's important to note when you s...
Compliance with the Electric Vehicles (Smart Charge Points) Regulations 2021: Legacy Charge Points
As of 30th June 2022, the United Kingdom has enforced the Electric Vehicles (Smart Charge Points) Regulations 2021, m...