Getting Started – Help Centre (EN)

Pairing Devices

Set up your eco-system Pair your products. Get them working to...

zappi GLO Quick Start Guide

Your zappi GLO is ready to use right out of the box! By default, it operates in Smart Mode, which follows a built-in ...

zappi GLO Safety

Safety and Regulatory Information Important Failure to install or operate this unit as instructed may result in poo...

Important! Unlike our screen-based products, GLO must be connected to Wi-Fi directly to receive firmware updates. Ho...

Connect your zappi, eddi, libbi or zappi GLO to your home Wi-Fi. Follow the step-by-step guide, watch a video, or fix...

Using RFID (Access Key)

zappi GLO now includes built-in RFID support (also referred to as an "Access Key"), giving you the ability to securel...

Charging Modes With zappi GLO

With a new generation of zappi comes a new simplified way to charge, replacing Fast, Eco, and Eco+ with Smart Chargin...

What changed for the App with zappi GLO

The myenergi Customer App is designed to offer full control, real-time data, and seamless interaction with your GLO a...

Removing and Refitting the Sun Shield

The Sun Shield on the front of zappi GLO is designed for simple removal and reattachment, giving access to internal ...

Setting Up the myenergi App for GLO

Once you have registered your myenergi account, the next step is to set up your location and configure your energy ta...

Understanding the Status LED on zappi GLO

The LED status light on your zappi GLO give a clear, real-time view of what the unit is doing. Whether it's charging,...

Updating Wi-Fi Network

Learn how to update the Wi-Fi network saved on your zappi GLO using the Installer Assistant App or myenergi Customer ...

Charge your EV overnight

Charge your EV overnight with a zappi 2.1: set a start time and a duration, use ECO or ECO+ mode and turn off every t...

As of 30th June 2022, the United Kingdom has enforced the Electric Vehicles (Smart Charge Points) Regulations 2021, m...