Warranty Information, Policies and Digital Services

Frequently Asked Question Around Grid Protection (DSR) How to Opt Permanently Out of Grid Protection How to skip for 24 hours The Importance of Grid Protection: Maximising Efficiency with myenergi Products Understanding Compatibility Between Intelligent Tariffs and Grid Protection / Demand Side Response (DSR) What is Grid Protection?

Serial Prefix Guide for zappi Units Understanding Your Warranty Claim Understanding myenergi's Warranty Activation Process Wholesaler/Distributor Returns Policy

Getting your app working after an warranty replacement Installers - Who can do what? Troubleshooting / Warranty Replacement Image Reference Guide Returning a Faulty Part After The Warranty Work Has Been Completed

Gridpay LITE Gridpay Auto Schedule: Smarter Charging, Bigger Rewards Frequently Asked Questions

Support availability and current demand End of Support for Mobile Applications Policy How to Reach Our Support Team Data collection & Storage Product Support Policy Security and Vulnerabilities

Diagnosing Timed Boost Charging Issues in BMW X5 50e and Other Models Post-Firmware Update 8.5 Understanding Why Many EVs Max Out at 11kW Charging Despite the zappi’s 22kW Capability Overheating Charging Sockets in Kia and Hyundai Vehicles Troubleshooting "Charge Delayed" and "EV Full" Issues with the Porsche Taycan Compatibility Issues Between Vauxhall e Corsa and zappi Troubleshooting "Charge Delayed" Notification on the Renault Megane