Troubleshooting

Bad Voltage Range

Overview One of the most common reasons for customers contacting our support team is the warning message "bad volta...

myenergi devices use radio frequency (RF) to communicate and pair with one another. Different regions require differe...

Charge Delayed

What does 'Charge Delayed' mean? When your zappi displays ‘Charge Delayed’, it means the charger is ready to begin s...

Comms Fault #26 / NMI Displayed

The Comms Fault / NMI warning is typically related to the ribbon cable inside the zappi, which transfers power and d...

Contactor Fault - Voltage Related

Overview Investigation Findings During onsite investigations, we have found that the warning may some...

Factory Reset and Set Up - zappi v2.1

Applies to Firmware Prior to 5.551 Overview In the realm of smart home technology, the myenergi Zappi stands out as...

Lock Failure ! #23

Overview The article provides an overview of the Lock Failure ! error message that appears on the zappi device. This...

If your EV is charging at a rate lower than expected, there are several key checks to help pinpoint and resolve the i...

PE Fault

The PE check is an advanced safety feature within zappi that ensures the continuity of the earth conductor by measur...

Pilot Problem

The "Pilot Problem" warning is displayed when the zappi detects an issue with the “Control Pilot” si...

Providing Feedback on myenergi Products

At myenergi, we value your feedback and continuously strive to improve our products based on customer suggestions. Yo...

What is NMI? NMI refers to a fault state where a zappi 2.1 displays a screen filled with lines of code. Each line beg...

If your zappi 2.1 is displaying an NMI message and you’re able to connect it to your router using an Ethernet cable v...

In this article: Overview Where to find PWM PWM Range PWM To kW / AMP Chart Overview Pulse Width Modulation (PWM) ...

Several users have noted that once an EV reaches a defined State of Charge (SOC) limit, the zappi may not resume char...

The "Check Grid CT / Installation Limit / Grid CT Lost" error is one of the most commonly reported issues in myenerg...

In this article, we aim to clarify a common query raised by installers regarding a 60V reading when using certain tes...

The myenergi ecosystem is designed to provide seamless integration between your devices, ensuring efficient energy ma...

When using the zappi to manage renewable energy charging, a key feature ensures that it prioritises surplus energy fr...

Upstream RCD / MCB Tripping

Overview There are many reasons why the supplying RCD/MCB may trip with Zappi. Some are related to the Zappi having ...

What is the installer menu?

We are currently processing updates to improve our support articles. As part of these updates, you may notice a chang...

zappi v1 with V5 Firmware?

Important The original zappi v1 cannot be updated to the latest v5 firmware. If you have other myenergi devices ...